1. Introduction & Acceptance Of Terms
Welcome to JewelStar (trading as Jewel Star and Dublin Diamond Factory). By accessing our website at jewelstar.ie or dublindiamondfactory.ie, placing an order, or engaging our services, you agree to be bound by these Terms and Conditions in their entirety. Please read them carefully before making a purchase.
1.2 Agreement to Terms
These Terms and Conditions constitute a legally binding agreement between you (the “Customer” or “you”) and JewelStar (the “Company,” “we,” “us,” or “our”). By placing an order, you confirm that:
1.3 Amendments
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications constitutes acceptance of the updated terms. We recommend reviewing this page periodically.
2. Product Information & Custom Manufacturing
2.1 Bespoke & Custom-Made Jewellery
The majority of our products are custom-made to order in our Dublin factory. Each piece is:
2.2 Product Descriptions
We make every effort to ensure that product descriptions, images, and specifications on our website are accurate. However:
2.3 Dublin Assay Office Hallmark
All our precious metal jewellery bears the world-renowned Dublin Assay Office Hallmark, your guarantee of:
2.4 Pricing & Availability
4. Ring Sizing & Measurement - Critical Information
4.1 Importance of Accurate Sizing
Each piece is CUSTOM MADE once ordered. Many rings are NOT RESIZABLE due to their design, stone setting, or metal type. Ring returns due to incorrect sizing ordered by the customer are subject to our 30% restocking fee.
4.2 Professional Sizing Recommendations
We STRONGLY recommend:
4.3 Ring Width Considerations
The width of your ring significantly impacts sizing:
5.2 Shipping Methods
We ship worldwide using premium international couriers:
5.3 International Shipping - Customs & Import Taxes PRE-PAIDHere's the best part!
Your package ships with Customs and Import Taxes PRE-PAID by us. No surprise fees, no hassle at customs, no additional charges upon delivery.
5.4 Shipping Notifications
5.5 Delivery Requirements
You are responsible for providing:
5.7 Risk & Title Transfer
6. Returns, Refunds & Exchanges
6.1 Important Notice - Custom-Made Products
Our jewellery is CUSTOM MADE for you. It is NOT an “off the shelf” item. Due to the bespoke nature of our products, we must implement specific return conditions.
6.2 Defective or Damaged Products - FREE RETURNS
If your jewellery arrives in a defective or damaged condition:
6.3 Change of Mind Returns - 30% Restocking Fee Applies
If you return a product for reasons OTHER than defect or damage:
6.4 Non-Returnable Items
The following cannot be returned:
6.5 Return ProcessStep
Step 2: Receive Returns Authorization
Step 3: Package Your Return Include the following information inside the package:
7. Order Changes & Cancellations
7.1 Communication Requirement
ALL changes to orders or cancellations MUST be communicated in writing through our website contact form at jewelstar.ie.
7.4 Custom/Bespoke Orders
8. QUALITY GUARANTEE & WARRANTIES
8.1 Craftsmanship Guarantee
We guarantee that all jewellery:
8.2 Material Authenticity
8.3 Manufacturing Defects
If a manufacturing defect is discovered:
8.4 Normal Wear & Tear
Our guarantee does NOT cover:
9.1 Limitation of Liability
To the fullest extent permitted by law:
9.3 Customer Responsibility
You are responsible for:
9.4 Force Majeure
We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including:
10. Privacy Policy & Data Protection
10.1 Our Commitment to PrivacyJewelStar
JewelStar is dedicated to ensuring that your privacy is protected and secure. We comply with GDPR (General Data Protection Regulation) and all applicable Irish and EU data protection laws.
10.2 Data Controller
JewelStar is the data controller responsible for your personal data. We determine how and why your personal data is processed.
10.3 Information We Collect
We may collect the following personal information:
10.4 Legal Basis for Processing
We process your personal data under the following legal bases:
10.5 How We Use Your Information
Your information is used to:
10.6 Marketing Communications
10.7 Data Security
We implement robust security measures:
10.9 Data Sharing & Third-Party Processors
We may share your information with:
10.10 Your Data Protection Rights (GDPR)
Under GDPR, you have the following rights:
10.11 Exercising Your Rights
To exercise any of these rights:
10.12 Cookies PolicyWhat Are Cookies?
Cookies are small text files stored on your device that collect data including:
10.13 International Data Transfers
10.16 Contact & Complaints
11. Intellectual Property
11.1 Copyright & Trademarks
All content on jewelstar.ie including:
…is the property of JewelStar and protected by copyright, trademark, and other intellectual property laws.
11.2 Restrictions
You may NOT:
12. Disputes & Governing Law
12.1 Governing Law
These Terms and Conditions are governed by the laws of Ireland. Any disputes will be subject to the exclusive jurisdiction of the Irish courts.
12.2 Dispute Resolution
In the event of a dispute:
12.3 Consumer Rights
Nothing in these Terms and Conditions affects your statutory rights as a consumer under Irish or EU law.
13.1 Entire Agreement
These Terms and Conditions constitute the entire agreement between you and JewelStar regarding your purchase.
13.2 Severability
If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
13.3 Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
13.4 Assignment
You may not assign or transfer these Terms and Conditions. We may assign our rights and obligations to another entity.
13.5 Language
These Terms and Conditions are drafted in English. Any translations are for convenience only; the English version prevails in case of discrepancy.
